What is the best way to determine if a problem with an AirPort card is a hardware or operating system problem

What is the best way to determine if a problem with an AirPort card is a hardware or operating system problem?

Boot from the OS X Install disc and test the connection

Network preference pane

Network Diagnostic Utility

Network Utility

When a Mac experiences a Kernel Panic, what information should you copy down to assist you in your troubleshooting?

Eveything after "System halted because of an error in:"

Everything after "Panic at:"

There is no useful information in a typical Kernel Panic screen

The Stop Code

When Jen starts up her Mac running Mac OS X 10.5 Leopard, a utility she recently installed launches automatically at log in and causes the computer to freeze. How can Jen prevent the utility from automatically launching?

Hold down the "option" key at boot to bring up the Startup Manager and disable the utility.

Start the computer while holding down the "shift" key to enter Safe Mode. Remove the utility from the Login Items list.

Hold down the "space bar" at boot to bring up the Startup Manager and disable the utility.

Perform an Archive and Install of the operating system making sure to leave "Preserve Users and Network Settings" checked.

You can reinstall bundled printer drivers from the Leopard installation disc.

True

False

Name two ways you can restore a single file from a Time Machine backup? (select two)

Select the file in the Time Machine interface and click "Restore"

Open the Time Machine control panel. Click the "Restore" tab and choose the file to be restored.

Control-Click on the folder that the file existed in, choose "Restore Files From Time Machine", choose the files to restore, click "Restore".

Copy the file directly from the Time Machine volume

What is the process for reinstalling a single bundled application, such as Mail or iPhoto?

Run the "Optional Installs" package from the Mac OS X 10.5 Leopard Installation disc.

Select them from Software Update's "Restore" tab.

You must perform an Archive and Install.

Download them from Apple's web site.

Leopard supports the creation of groups to manage permissions for multiple user accounts.

True

False

How can a user easily delete a file named "Kasey's Mom" from all Time Machine backups?

Highlight the file in the Time Machine interface, choose 'Delete all Backups of "Kasey's Mom"' from the Action Menu

Use Spotlight to locate and delete all occurrences of the file "Kasey's Mom"

You cannot selectively remove just one file from the backup

Control-Click on the original file in the Finder, choose "Remove from Time Machine Backup"

What two steps must you take to temporarily extend the time limit of a managed user in Mac OS X 10.5 Leopard?

Authenticate as an administrator and choose the amount of time to be added

Open the Parental Controls preference pane and add more time

Select Back to My Mac preference pane and add more time

You cannot temporarily extend time limits

The correct order of OS X's Startup Stages is:

POST, System, User

Hardware, Startup, Login

Boot, Kernel, Startup

Hardware, Kernel, Startup

You need to quickly build a list of all applications and extensions installed on a Mac with Mac OS X 10.4 Tiger installed before upgrading to Mac OS X 10.5 Leopard. What would be the best application to accomplish this?

System Profiler

Add/Remove Program Wizard

System Management

Console

For best performance, A Mac running Mac OS X 10.6 Snow Leopard should have an Intel Processor, but it is not required.

True

False

After performing an Archive Install, you need to:

Re-enter the OS X Product Key

Re-setup all printers

Reinstall Device Drivers

Reinstall all third party applications

To restore your entire system from an existing Time Machine backup, you should ________.

Use Target Disk Mode and open the Time Machine interface and click "Restore"

Boot to the OS X Install Disc and run "Restore System From Backup"

Perform and Archive and Install, Check "Restore System From Backup"

Open the Time Machine interface and click "Restore"

At startup, OS X is displaying a flashing folder with a "?" on it. This means:

The necessary boot files could not be found

The computer has experienced a Kernel Panic

EFI is waiting for a firmware recovery disc to be inserted

OS X is repairing the file system

What is the best way to check for basic network connectivity from a known-good Mac OS X operating system?

Network Utility

Network Diagnostic Utility

Boot from the OS X Install disc and test connection

Network preference pane

If a user forgets the login password for a FileVault-protected account, there is no way to reset it and create a new password.

True

False

During OS X startup the computer is displaying a black screen. What startup stage is the computer in?

Startup

Hardware

Kernel

When deleting an account in Leopard, what advantage does "Do not change the home folder" option have over "Save the home folder in a disk image"?

You can easily undo the account deletion

Accounts with large amounts of data will be deleted in less time

You can immediately access data from the deleted account without having to change permissions

All data from the deleted account is erased immediately

What is the difference between a guest account and a standard user account in Leopard?

Files and folders in the guest account's home directory are deleted when logging off

Leopard does not support guest accounts

The only difference is that a guest account can't have a password

Guest account is used for network authentication only

During OS X startup the computer is displaying a gray Apple on the screen. What startup stage is the computer in?

Hardware

Startup

Kernel

During OS X startup the computer is displaying the Dock, menu bar, and the Finder on the screen. What startup stage is the computer in?

Hardware

Startup

Kernel

Which of the following is true about a document with "Read and Write" permissions inside of a folder with "Read only" permissions? (Choose three)

You can edit the contents of the file

You can't edit the contents of the file

You can't delete the file from the folder

You can't rename the file

To configure printers in Mac OS X 10.5 Leopard, use _______.

Optional Installs

The Print and Fax preference pane

The Printer Setup Utility

The Printer Configuration Wizard

The installation log for Leopard is deleted after installation is successful. Only failed installation logs are kept.

True

False

Boot Camp does NOT support the following: (choose two)

Upgrade versions of Windows

OEM versions of Windows

Windows XP SP2

Windows Vista

A client would like to install Mac OS X 10.5 Leopard onto a Mac with Mac OS X 10.2 Jaguar already installed on it. What installation options will be available to this customer? (select two)

Upgrade Install

Erase and Install

Standard Install

Archive and Install

You see a black box with a power symbol in the background and the phrase, "You need to restart your computer. Hold down the Power button for several seconds or press the Restart button." written in 4 languages. What does the message indicate?

The computer is in the process of applying a Firmware Update

The computer has experienced a Kernel Panic

Software Update has finished installing updates

You have just run the Boot Camp Setup Assistant

What is the path Time Machine stores backups to?

TimeMachineVolume/backups.backupsdb/ComputerName/

TimeMachineVolume/TimeMachine.sparsebundle

Macintosh HD/backups.backupsdb/ComputerName

ComputerName/backups.sparsebundle/VolumeName

What do the red, yellow, and green colored dots in the Network control panel mean?

Red = no physical connection, Yellow = No IP, Green = Apple Talk enabled

Red = no physical connection, Yellow = port disabled, Green = valid IP

Red = no physical connection, Yellow = No IP, Green = valid IP

Red = damaged Ethernet port, Yellow = No IP, Green = valid IP

How often does Time Machine normally back up a system?

Every hour

Every day

Every week

Hourly, daily, or weekly, depending on how Time Machine is configured

Which of the following are ways to force quit an application that is not responding? (select three)

Highlight the application in the Activity Monitor, click Quit Process, click Force Quit

Highlight the application in the Console utility, click Quit Process, click Force Quit

Control-click the application's icon in the Dock and choose Force Quit

From the Apple Menu select Force Quit...

Apple recommends running Disk Utility's Permissions Repair as part of regular system maintenance.

True

False

In Mac OS X 10.5 Leopard, can you copy and paste Parental Control settings between Managed Users?

Yes

After installing Microsoft Windows XP SP2 on his Mac running Mac OS X 10.5 Leopard using Boot Camp, a client is unable to use the eject button or other special keys. What must the client do to rectify the issue.

While booted into Mac OS X, install the Boot Camp drivers using the OS X Install disc

Installing iTunes and QuickTime will install the necessary drivers

While booted into Windows, install the Boot Camp drivers using the OS X Install disc

Run Windows Update, the drivers will automatically be installed

Which application is used to read OS X's system logs?

Activity Monitor

Apple System Log Viewer

System Profiler

Console

Which System Preference contains settings to configure Mac OS X 10.5 Leopard's built-in firewall?

Sharing

Firewall

Security

Network

What is the slowest processor supported by Mac OS X 10.5 Leopard?

867 MHz PowerPC G4 processor

450 MHz PowerPC G3

1.8 GHz Intel Core Duo

1.6 GHz Power PC G5

You need to test a Mac's network connectivity and somehow not change the clients existing settings, how can this be done?

Perform an Archive and Install

Create a new network location

Restore from a known good Time Machine backup

Boot into Safe Boot

Making a new Network Location would allow you to make changes to the network configuration without modifying the original settings.

True

False

When it is appropriate to use Repair Permissions in Disk Utility?

When a user can't access a folder in their home directory due to an incorrect permission

As part of monthly maintenance

After running Software Update

When an application installed using the OS X Installer exhibits a permissions issue

What is a good technique to use to verify if a Leopard software issue is specific to a single user?

Disable all Login Items

Use Safe Boot

Test with another account

Boot the Mac from Target Disk Mode using a different Mac

What tool or method can HELP you easily isolate network failures?

Network Utility

Network Diagnostic Utility

Network preference pane

Boot from the OS X Install disc and test connection

Formatting a hard drive as "Mac OS Extended (Journaled, Case-sensitive)" may cause compatibility problems and should be avoided whenever possible.

True

False