Positions Held -

Accomplishments

• Developed time saving steps to perform diagnosis and evaluation of product.  

• I helped in the contribution of the Geek Squads customizer and MRI software.

• Standardized Security Pack Process and implemented standards of spyware removal.

• Increased sales and productivity of agent’s on duty.

• Saved 891 hundred’s of thousands of dollars by keeping the store on line when hit by lighting.

Walgreens          Store Assistant Manager , Photo Tech                    10/02 to 4/04 - 04/ Present

St. George Blvd, St. George,  UT

Responsibilities                          

• Store opening procedures. Cash counts,  and over all public readiness.  

• Stock counts, supervise trucks unloading and accounting of store product.

• Ad sets, Plano grams, end cap ideas.

• Scheduling sales and support personal.

• Closing procedures. Cash counts and end of day business counts.

Avnet, Inc.          Senior Global Messaging Analyst                               10/00 to 2/02

30 McKemy Ave Chandler, AZ

Responsibilities

• Exchange installation and implementation of hardware and software in a large LAN\WAN area network environment. 

• Provide Level II and III support for internal customer problem ticket resolution.

• Handle end-user requests for hardware and software support for servers in a Microsoft Windows NT/2000 environment.

• Proficiency of Microsoft Exchange5.5, NT40, 2000, Right fax, Veritas, Web shield and Group shield software.

•  Responsible for tracking and maintaining documentation, configurations, and server maintenance.

Accomplishments

• Maintained Exchange and network support servers with a server up time of 99%.  

• Standardized sever build process and implemented maintenance and inventory controls.  

• Implemented redundant remote capabilities to servers on a hardware and software level.

• Proficiency in the installation and configuration of Microsoft NT 4.0/2000 Server and workstation.

• System Integration Testing.

• Review implementation documentation.

• Communication - Internal to ISD/Operations, Co-Workers, Management and External to ISD Users.

IBM     Hardware Specialist/Server/ PC Support                                    10/98 to 10/00

2929 Central Ave. Phoenix, AZ

Responsibilities

• Provide Level III on site support for customer hardware problem resolution.

• Troubleshooting specialist for IBM Enterprise, Dell, and Compaq Servers.

Accomplishments

• IBM West Coast Top Gun (hardware troubleshooting) .

• Netfinity Server Specialist. 

• Hardware Specialist.

• Raid Specialist.

• Identified server problems that resulted in engineering changes on a global level.

• Received awards for working with members of other networking teams.

IBM PHX -NCC Support Center         Support Coordinator                       10/95 to 10/97

• Strong team-oriented interpersonal and communications skills, both oral and written.

• Experience 2+ years supporting Microsoft Windows 9.X, NT 4.0/2000/XP in a large Corporate environment.

• Ability to lead projects and work on multiple projects simultaneously, especially in a cross- functional environment

• Established and maintain a high level of customer trust and confidence in the operations teams.

• Knowledge of and concern for customers/business needs.

• Knowledge and experience with LANs/WANs. Relevant platforms, alternative interfaces (e.g., MAPI, POP, Web browser).

• Knowledge of firewall security, server replication, and mail delivery.

• Experienced with integration of multiple platforms, applications, LANs/WANs, Internet and Intranet.

• Significant hands-on networking knowledge (e.g., TCP/IP,IPX/SPX, Ethernet; token ring; remote connectivity).

• In-depth knowledge of tools available to complete required tasks.

• Capable of teaching tools to members of the teams.

• Capable of interpreting and designing flow charts.

• Capable of leading small to medium sized projects.

• Excellent interpersonal skills Good communications skills.

and software support on enterprise applications.

IBM Training Facilities                                       

Raleigh, NC

Geek Squad Training Certifications                                       

Salt Lake, UT

A + Certified. IBM Enterprise Server Certified. DELL Masters Certified. IBM and Microsoft Certified on Windows 2K Server products, Advanced server, 2000 Exchange, NT 4.0, XP, Vista, Windows 7.  Certified Microsoft System Builder. IBM PSS/PSE certification.  Geek Squad certifications on Vista, Windows 7, Mac Operating systems.

Microsoft Certifications updated on yearly basis